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Additional support

Learn how to get Administrator support for Operator Connect.

Administrator support for Operator Connect | BT Business

Administrator support

Learn how to get User support for Operator Connect.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Learn how to set up your Operator Connect.

Getting started with Operator Connect | BT Business

Getting started

Learn how to manage phone numbers in Operator Connect.

Managing Phone Numbers in Operator Connect | BT Business

Managing phone numbers

Learn how to manage Teams User Calling features in Operator Connect.

Calling features in Operator Connect | BT Business

Calling features

Learn about managing call routing in Operator Connect.

Call routing in Operator Connect | BT Business

Call routing

Learn about Operator Connect Emergency calling.

Operator Connect Emergency calling | BT Business

Emergency calling

Learn about Maintaining Operator Connect.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting for Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect.

About Operator Connect | BT Business

About Operator Connect

Suggested call routing settings

Learn how to use BT‑recommended call routing settings in Operator Connect to improve reliability, simplify setup and deliver a better caller experience.

Suggested call routing settings in Operator Connect | BT Business

Suggested call routing settings in Operator Connect

Setting up a virtual receptionist (Auto Attendant)

Advice for admins on setting up an auto attendant in Operator Connect to create a virtual receptionist and manage call routing.

Setting up a virtual receptionist (Auto Attendant) | BT Business

Setting up a virtual receptionist (Auto Attendant) in Operator Connect

Redirecting calls to another number or service (Call Forwarding)

Learn how to redirect calls to another number or service in Operator Connect in Microsoft Teams, using auto attendants and call queues for out‑of‑hours and overflow handling.

Redirecting calls to another number or service (Call Forwarding) | BT Business

Redirecting calls to another number or service (Call Forwarding) in Operator Connect

Setting up a virtual waiting room (Call Queue)

Advice for Admins on setting up a virtual waiting room (Call Queue) in Operator Connect in Microsoft Teams to route calls to agents using recommended settings and routing options.

Setting up a virtual waiting room (Call Queue) in Operator Connect | BT Business

Setting up a virtual waiting room (Call Queue) in Operator Connect

Managing business hours and time scheduling

Find out how to set business hours and holiday schedules in Operator Connect to control call routing for auto attendants and call queues.

Managing business hours and time scheduling in Operator Connect | BT Business

Managing business hours and time scheduling in Operator Connect

Call Queue not routing correctly

Find out how to fix call queue routing issues in Microsoft Teams by checking agent availability, queue settings, schedules and Operator Connect configuration.

Call Queue not routing correctly in Operator Connect | BT Business

Call Queue not routing correctly in Operator Connect

Get help with call routing

Find out how to get help troubleshooting call routing issues in Microsoft Teams, including auto attendants, call queues, voicemail, devices and number ports.

Get help with call routing for Admins | BT Business

Get help with call routing for Admins

Learn how to change the usage type of an Operator Connect phone number so it can be linked to a call queue or auto attendant.

Your guide to Microsoft Teams Operator Connect

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